Welcome to JCQ.
Your privacy is of the highest importance to us. We believe that trust is built on transparency, and we are committed to protecting your personal information with integrity, care, and respect. This Privacy Policy describes how we collect, use, and safeguard your personal data when you visit our website www.jcqshop.com, make a purchase, subscribe to our updates, or interact with our brand in any way.
By visiting our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
JCQ is a premium fashion brand based in Germany, focused on refined streetwear and timeless luxury.
For any questions or data-related inquiries, please contact us at:
📧 info@jcqshop.com
2. Information We Collect
We collect only the information necessary to provide you with a seamless and secure shopping experience.
a. Information You Provide Directly
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Personal details such as your name, shipping and billing address, email address, and phone number.
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Payment details (handled securely by third-party payment processors; we do not store card information).
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Subscription information when you sign up for our newsletter or promotional updates.
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Communication records if you contact us via email or forms.
b. Information Collected Automatically
When you visit our website, certain data is collected automatically to improve your experience and protect our platform:
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IP address, browser type, device type, and operating system.
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Pages visited, duration on site, and interactions with features.
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Cookies and similar technologies to remember preferences and improve performance.
c. Analytics and Advertising Tools
We may use Google Analytics and Meta (Instagram/Facebook) Pixels to understand visitor behavior and measure performance.
These tools collect anonymized data and help us refine our content and offerings to better serve our customers.
3. How We Use Your Information
Your data is used strictly for legitimate purposes, including:
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Processing and fulfilling your orders.
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Providing customer service and responding to inquiries.
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Sending transactional or promotional communications (only if you’ve subscribed).
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Improving our website’s performance, design, and user experience.
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Personalizing your shopping experience with relevant content and recommendations.
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Complying with legal obligations and preventing fraudulent activity.
We do not sell, rent, or trade your personal data.
4. Legal Basis for Processing (GDPR Compliance)
We process your personal data under the following legal bases:
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Contractual necessity: to process your orders and payments.
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Consent: for newsletter subscriptions or marketing communications.
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Legitimate interest: to analyze and improve our website performance and protect against misuse.
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Legal obligation: to comply with applicable laws, taxes, and accounting requirements.
5. Data Sharing and Third Parties
We only share data when necessary and always under secure, GDPR-compliant conditions.
Third-party partners may include:
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Payment processors: (e.g. Stripe, PayPal, Apple Pay)
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Shipping and logistics providers
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Analytics providers: Google Analytics, Meta Platforms
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Email service providers for newsletters or transactional emails
All third-party partners are carefully selected and bound by strict data protection agreements.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy — typically:
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Order data: 10 years (for accounting/legal compliance).
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Newsletter data: until you unsubscribe.
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Cookies: up to 2 years or as defined by your browser settings.
7. Your Rights (Under GDPR)
As a resident of the European Union, you have the following rights:
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Access: You may request a copy of your personal data.
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Rectification: You can correct inaccurate or incomplete data.
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Erasure: You may request deletion of your data (“right to be forgotten”).
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Restriction: You can limit how we process your information.
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Data portability: You can request a copy of your data in a structured format.
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Objection: You may object to the processing of your data for marketing purposes.
To exercise any of these rights, please contact info@jcqshop.com.
8. Cookies and Tracking Technologies
Our website uses cookies to personalize content, analyze traffic, and improve functionality.
You can control cookie preferences directly from your browser settings. Disabling cookies may affect some site features.
9. Data Security
We implement industry-standard security measures — including encrypted connections (SSL), secure payment gateways, and restricted data access — to protect your information from unauthorized access, alteration, or misuse.
10. International Transfers
Although we are based in Germany, some of our service providers may operate outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards, such as the EU Standard Contractual Clauses, are in place.
11. Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in technology, law, or our practices. The most recent version will always be available on this page with an updated date.
12. Contact Us
If you have questions or concerns about how we handle your personal data, or if you wish to exercise your privacy rights, please contact us at: